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Dear Patients

We are due to be inspected by the Care Quality Commission on Wednesday 16th July 2014.

In advance of this they have asked us to display copies of the attached poster asking for feedback about the care you receive at the surgery.

Contact details to send your feedback to are on the bottom of the poster, or there are comments cards available in each of our waiting rooms.

CQC have also asked for two to three members of our participation group to come and talk to them during our inspection. Please let the Practice Manager know if you would be willing to do this and when you would be available.

Thank you.

The Doctors




Please let us know if you are unable to keep your appointment.  

If you need to cancel your appointment

We now have a dedicated phone number if you need to cancel your appointment.  Please either text your message or phone the number below to leave a voicemail :-

07964 007520

Thank you



Changes to our phone system.

Please see link below



Registration Letters from NHS England - please respond if you get one

The NHS is carrying out work in Devon, Cornwall and Isles of Scilly to make sure that the patient details on GP lists are accurate.  Letters are being sent to some patients, but not all.


If you do receive a letter, please either confirm your details or submit any changes.  Changes can be made by returning the form in the prepaid envelope.  If the details are correct, you can confirm by freepost, by freephone, via text message or online.


It is important to respond to the letter, as GP lists do get out of date over time.  If we don't have an accurate record of your name and address,  then we or a hospital may not be able to contact you with important information.

We may also need to contact you :


With test results


To invite you for bowel, breast or cervical screening to protect against cancer for example


To offer vaccination against infectious diseases such as flu or measles, mumps and rubella


To give you an appointment as part of your plan to stay healthy if you have a long term illness


Please respond to the letter within four weeks, so the NHS can be certain about your details.  Otherwise, the NHS will assume that you have moved away, and begin the process to remove you from the practice list.



  Patient Survey 2014 Results and Patient Participation DES Local Report

During the months of February 2014 and March 2014 the surgery carried out our patient survey.  This was available in the surgery and on our website.  Thank you to all those patients who took part.  Your opinions and comments are valuable to the surgery for our continued improvement and development.  The results are displayed below along with our Patient Participation DES Local Report.






Continuing Healthcare Retrospective Review Process

'Continuing Healthcare Retrospective Review Process'

NHS Torbay, Tel: 01803 219889, Email:


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