NEW PRACTICE TELEPHONE SYSTEM - Thursday 29th November 2018
The practice telephone system is being upgraded on Thursday 29th November 2018.
Whilst the switchover takes place we will be without telephone lines from 1.00pm - 6.00pm approximately.
If you have a medical emergency during this time you should dial 999.
If you have an urgent medical need with cannot wait until the following day you should dial 111. A call taker will assess your problem and pass the details to the Duty Clinician, if appropriate.
The practice will remain open for reception services, although there may be some disruption to our computers which may cause delays in answering prescription queries and providing test results.
The new telephone system will be live from 8.30am on Friday 30th November 2018 - please bear with us during the inevitable teething problems whilst we get used to it and deal with the backlog!
September 2018 - Changes to the appointments system
As from Monday 17th September we will no longer offer routine book-on-the-day appointments.
Patients will now be offered;
- Pre-bookable routine appointments
- Pre-bookable routine telephone consultations
- E-Consult (available from this website without pre-registration - guaranteed GP response by the next working day)
- Patient Access (register at reception with two forms of ID)
You an still receive a telephone call from our 'on-the-day' team - if your query is urgent
Brunel Medical Practice
June 2018 - The Doctors and team at Brunel are excited to announce some changes to our appointments system.
We have some new members in our clinical team who will form part of our new ‘Urgent Hub’ which will enable us to see and treat all urgent conditions on the same day, whilst also enabling the GPs to have more pre-bookable telephone and face to face appointments to follow up patients with more complex conditions.
We have 2 new Advanced Nurse Practitioners who can assess and treat the majority of conditions, Sarah Holmes and Linda Ward have many years’ experience and we are pleased to welcome them to our team. We will soon welcome Stephen Reeves-Brown, a Specialist Paramedic who will be assessing patients at the surgery and in their homes. Finally, in July we welcome Hayley Cooper, Prescribing Pharmacist – Hayley has been working part time with us at Brunel for many years but we are delighted she will become a full time member of our team.
The Doctors have requested that the reception team take some details about the reason you are calling to enable us to provide the best appointment for you. This information will be held confidentially and will help us to provide the best service that we can. We appreciate your cooperation with this.
From June 4th the only patients to have access to the surgery from 7.30 will be those with pre-booked appointments.
Patients are requested to contact the surgery in person or by telephone after 8.30 for appointment requests. Patients will no longer be able to book on the day appointments by queuing at 7.30; this is to make the system fair for all.
We are also pleased to announce that we will soon have a new telephone system meaning better access to the surgery with more phone lines coming in. We apologise for the delay in setting this service up, this is due to circumstances out of our control.
Are you signed up to our online access? Please see our website or ask at reception for details
Did you know you can now also use ‘e-consult’, our new online service? Simply complete an e-consult online and it will be dealt with within 24 working hours.
We would like to encourage all patients to nominate a pharmacy for their medications to be delivered to. This removes the need for you to collect prescriptions from the surgery and means we can send them direct to the pharmacy for you to collect.
Please bear with us while we make these changes, we are confident they will help us to improve access to our services but, as with any change, will take some time to get right.
Brunel Medical Practice Team
Welcome to Brunel Medical Practice
Brunel Medical Practice was formed in 2006 by the merger of the Kirkham Medical Practice and The Medical Practice, St Marychurch, becoming the largest practice in the Torbay area.
We are a friendly practice with 8 GP partners, 4 salaried GP's and 12 nursing staff, from practice nurses to phlebotomists. Our experienced and helpful administrative staff are spread across our three sites in Babbacombe, St Marychurch and Shiphay.
As a training practice, training 2nd and 5th year medical students as well as providing registrar training on a six month rotation, we are instrumental in the development of future Doctors and Consultants which is something we are very proud of.
We are also a research practice and our patients have the opportunity to become involved in clinical trials.
We also specialise in a number of areas such as patients with learning disabilities and dermatology.
We hope you enjoy our website and find it useful.
Brunel Medical Practice
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For information about changes to our telephone system and the prescription collection times, please look in Latest News.
For information about changes to the way repeat prescriptions can be ordered - especially if a pharmacy orders medication on your behalf - please click on Prescriptions and follow the link to Prescription requests via your pharmacy.
Please visit our latest news section for new and current information about the practice.
(Site updated 16/11/2018)