BRUNEL MEDICAL PRACTICE
CHANGES TO MONDAY OPENING TIME AT BABBACOMBE & ST MARYCHURCH SURGERIES FROM MONDAY 5th JUNE 2017
It has become necessary to change Brunel’s Monday morning opening time to ensure continuing safe care for ALL our patients.
Across the country demand is high for GP appointments. While we recognise that lack of access to appointments can be very frustrating, it is our duty to prioritise care for our vulnerable and acutely unwell patients. Demand is especially high on Mondays when our surgeries have been closed for two days over the weekend.
Large numbers of patients now queue to book on-the-day appointments at 7.30am on Monday mornings when surgery doors open. This means that – when our phone lines open at 8.30am - very few appointments remain for patients who are too unwell to attend the surgery at 7.30am.
Surgery doors at Babbacombe and St Marychurch surgery will now open at 8.00am each Monday and on Tuesdays following Bank Holidays. URGENT appointments will then be available with a GP between 8.00am and 9.00am. No appointments later than 9.00am will be available for booking until 8.30am.
These changes will allow GPs to focus their attention on urgent/acute medical problems that have developed over the weekend and cannot safely wait until later in the week. It will also allow all patients equal access to appointments from 8.30am onwards on Mondays.
We respectfully request that patients with non-urgent/longstanding medical problems will delay booking an appointment until later in the week. Please consider Monday to be an URGENT care day, so that our GPs can provide safe, high-quality care for those patients who are most in need.
We are endeavouring to find new ways for all patients to access our services, and we hope that this change will reduce patient frustration.
We particularly request that patients treat our reception staff with respect. Problems with appointment availability are never the responsibility of the receptionist.
We value suggestions from all our patients, so please continue to share your ideas for improvement with us.
Brunel Medical Practice
Welcome to Brunel Medical Practice
Brunel Medical Practice was formed in 2006 by the merger of the Kirkham Medical Practice and The Medical Practice, St Marychurch, becoming the largest practice in the Torbay area.
We are a friendly practice with 8 GP partners, 4 salaried GP's and 12 nursing staff, from practice nurses to phlebotomists. Our experienced and helpful administrative staff are spread across our three sites in Babbacombe, St Marychurch and Shiphay.
As a training practice, training 2nd and 5th year medical students as well as providing registrar training on a six month rotation, we are instrumental in the development of future Doctors and Consultants which is something we are very proud of.
We are also a research practice and our patients have the opportunity to become involved in clinical trials.
We also specialise in a number of areas such as patients with learning disabilities and dermatology.
We hope you enjoy our website and find it useful.
Brunel Medical Practice
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Have you signed up to Patient Access?
You can book and cancel GP appointments, and order your repeat medications online using Patient Access.
To register for this service just call into any of our surgeries with two forms of identification. This high level of identification is required because Patient Access gives you access to some of your medical records.
Ideally both forms of identification should be photo-ID (eg driving licence or passport), however we can also accept one form of photo-ID and a bank statement. Bank statements will only be used to check address and will not be copied. You must register in person to use this facility, we cannot accept your ID when it is shown by another person.
If you do not have the required ID documents, or if you cannot visit the surgery in person to register, you will still be able to register for Patient Access. All you need to do is tell one of our reception staff that you would like to register and we will check your application with either your requested GP or with a Doctor who has seen you recently. The Doctor will then 'vouch' for your identity and we will send your registration details in the post.
After we have checked your ID you will be handed User ID and Sign-On details which you can then use to access your appointments and medications on-line. The Patient Access system is simple and easy to use, and will save you lots of time when ordering prescriptions and booking appointments. Please note that only patients aged 16 and over are able to use this service.
Patient Access Website
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(Site updated 19/06/2017)