Disabled Access

We make every effort to make all our surgeries accessible for disabled patients. At each site there is access via a ramp to the main door and we have a wheelchair available for use in every surgery.

St Marychurch surgery – consultations upstairs

Our surgery at St Marychurch has some upstairs consultation rooms. There is a stair lift at the surgery to give disabled patients access to the first floor consultation rooms.

If you do not want to use the stair lift, then please let the reception team know when you are booking an appointment. We can always make arrangments for you to be seen downstairs.

Hearing Difficulties

If you experience hearing difficulties when being called in to see the doctor or nurse, please do let us know so that we can set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Accessible Information Standard

The Accessible Information Standard is a law which aims to make sure people with a disability or sensory loss are given information they can understand, and the communication support they need. The practice complies with the Accessible Information Standard.

Please let a member of the practice team know if you require communication in a specific format (for example, large font text or Braille).