IMPORTANT NOTICE FOR PATIENTS ATTENDING SHIPHAY SURGERY
The practice has just been notified that major roadworks will be starting in Shiphay from Monday 24th June.
The works will stretch from the Devon Dumpling to the junction of Collaton Road with Exe Hill, and are scheduled to last for 10 weeks.
While access to drives and roads in the sections being excavated will be restricted, we understand that access to the surgery and the pharmacy will be unaffected for pedestrians.
Patients attending appointments at Shiphay will need to approach the surgery via Cadewell Lane and Crosspark Avenue.
These works will inevitably cause delays for patients and we imagine that bus services may be affected - so please leave plenty of time to reach the surgery in time for your appointment.
Further information will be displayed as it becomes available.
You can no longer order repeat Prescriptions on our website
You can however set up to use Patient Access. This allows you to order prescriptions online, book appointments and more!
Or Email your request to us at firstname.lastname@example.org
We are now on social media!
Follow us on Twitter @medicalbrunel
Like us on Facebook @brunelmedicalcentre
Do you take Gabapentin or Pregabalin?
These medications are now controlled drugs.
Click here for important information about changes to the way this medication is prescribed.
Receiving secure encrypted emails from the Practice
If the Practice corresponds with you individually via email, and where those emails contain details of your health care, we will send an encrypted email to you to make sure that the contents of the email are secure.
Please click on the link for a guide to encrypted emails and how to open them;
Guide to accessing encrypted emails
IMPROVED ACCESS - EVENING & WEEKEND APPOINTMENTS
Please click on the link below for information about the Improved Access service for evening and weekend appointments.
Click here to see information about your privacy and how your medical information is shared when you book an Improved Access appointment.
PRESCRIPTIONS - IMPORTANT INFORMATION FOR PATIENTS
From Tuesday 1st January 2019 you will need to allow 72 working hours (3 working days) for the practice to generate your prescription, following a prescription request.
This is a change from the current 48 working hour (2 working day) practice service level.
- Prescription requests received on Monday (including over a weekend or Bank Holiday) - prescription will be ready for collection on Thursday of the same week after 3pm
- Prescription requests received on Tuesday - prescription will be ready for collection on Friday of the same week after 3pm
- Prescription requests received on Wednesday - prescription will be ready for collection on Monday of the following week after 3pm
- Prescription requests received on Thursday - prescription will be ready for collection on Tuesday of the following week after 3pm
- Prescription requests received on Friday - prescription will be ready for collection on Wednesday of the following week after 3pm
If you have nominated a pharmacy to collect your prescriptions on your behalf, please allow your pharmacy a further 48 working hours (two working days) to order and dispense your prescription.
Collecting prescriptions for controlled drugs if you have not nominated a pharmacy
Please note that if you have not nominated a pharmacy to collect your prescriptions, and if you require prescriptions for controlled drugs (such as strong painkillers) you will only be able to collect printed prescriptions for controlled drugs from our St Marychurch surgery. Prescriptions for non-controlled drugs may be collected from any of the three surgeries.
Nominating a friend or relative to collect prescriptions on your behalf
If you do not wish to nominate a pharmacy, then please print and complete an authorisation letter. This will allow a nominated person of your choice to collect your prescriptions on your behalf. We would suggest completing this form even if you currently collect your own prescriptions, in case there should ever be an instance where you cannot do so in person. Please return the signed, completed form to the practice and hand a copy to your nominated person.
Please note: Babbacome surgery will be closed every Wednesday between 1pm & 2.30pm for training.
Please remember that our Shiphay & St Marychurch surgeries are closed daily for lunch between 1pm & 2pm
Our apologies for any inconvenience caused.
COLLECTING CONTROLLED DRUG PRESCRIPTIONS FROM THE SURGERY
Starting with immediate effect, when collecting a prescription which includes controlled medication the person collecting the prescription will be required to provide photographic ID before the prescription is released by the practice.
If you have nominated another person to collect your controlled-drug prescription on your behalf, then please make sure that the person collecting has photo-ID to present to the surgery.
Acceptable photo-ID includes;
- Driving licence
- Bus pass
- Citizens ID
- Student ID
If you or the person collecting your controlled-drug prescriptions cannot provide the necessary ID, then please contact the surgery to nominate a pharmacy who will collect your prescription on your behalf.
PLEASE NOTE THAT THE REQUIREMENT FOR ID ONLY APPLIES IF YOUR PRESCRIPTION INCLUDES CONTROLLED DRUGS
Free NHS HEALTH CHECKS
Five-yearly NHS Health Checks are available for 40-74 year old patients.
Please note that these checks are not available for patients who have not been previously diagnosed with diabetes, hypertension, stroke, atrial fibrillation and chronic kidney disease.
Please phone the surgery to book a twenty minute appointment with a Health Care Assistant - there is no need to wait for an invitation to attend.
Your NHS Health Check will include a blood test, urine test and healthy lifestyle advice. When you arrive at the surgery for your appointment please use the Health pod in the waiting room to record your height, weight and blood pressure.
For more information about NHS Health Checks, please click here
eCONSULT IS NOW AVAILABLE ON THIS WEBSITE...
This service allows you to;
...get information and advice about a range of health problems online
...find out about the most appropriate source of help and guidance for you
...communicate with your GP online
...send a query to your GP and practice staff without using the phone or coming in for a face-to-face consultation
You can send a query to your GP, and will receive an answer from the practice within 24 working hours.
You don't have to present ID to the surgery, or sign-up and register for this service in order to use it.
See posters and information in all the surgeries for further information, or watch a video by clicking here
Please note that if we receive an eConsult from you, we will update your records with the email address supplied and may use it to send you information about the practice.
NHSquicker - HELPING YOU TO ACCESS URGENT CARE
NHSquicker gives you live waiting and travel times for NHS urgent care in this region. It provides information about the healthcare services available to you based on your location, helping you to choose the right service and spend less time waiting.
The combined waiting and travel times estimate how long it will take you to be seen by each service. Our emergency departments are busy and often - for a minor injury - you could be seen quicker elsewhere.
Always remember to dial 999 in the event of a life-threatening emergency.
To find out more about NHSquicker and download the app, please click here
ONLINE SERVICE - PATIENT ACCESS
Patient Access is an on-line service that allows patients to;
book and cancel GP and blood test appointments
order repeat prescriptions
view selected medical records
send secure messages to the practice
PLEASE NOTE THAT ONLINE SERVICES ARE NOT AVAILABLE FOR PATIENTS UNDER THE AGE OF 16
REGISTERING FOR PATIENT ACCESS
To register for Patient Access, please visit the surgery, bringing identification documents with you. Ideally this should be;
- two forms of photo-ID, OR...
- one form of photo-ID + a bank statement
Photo-ID can include a photographic driving licence, passport, bus-pass or student ID card.
Any bank statement presented will only be used to cross-check address details and will never be copied.
ID verification requirements are stringent because Patient Access allows the user to see some parts of your medical record.
Once your ID has been checked a registration form will be printed for you containing your User ID and password - this information can then be used to set up your Patient Access account.
PATIENTS WITHOUT PHOTO-ID
If you cannot present ID, but would like to use Patient Access, please tell us and we will ask your GP to vouch for your identity.
PATIENTS WHO CANNOT VISIT THE SURGERY
If you are housebound but would like to use Patient Access, please tell us and we will ask your GP to vouch for your identity.
TEST FOR PROSTATE CANCER
Following articles in the media and on television, please click on the link below to read more about prostate cancer testing and all the latest guidance;
Information about testing for prostate cancer
BABY & CHILD IMMUNISATIONS
The World Health Organisation has issued up to date guidance on the consequences of choosing not to vaccinate your baby/child.
When making a decision about immunisation of your child, please ensure the decision you make is an informed one! Please read the information provided and or talk to a qualified health professional.
Click here to see the latest information from the WHO
The national shingles immunisation programme is currently available to people who were born between the following dates
02/09/1942 - 01/09/1947
02/09/1937 - 01/09/1939
Once you reach 80 years old you are no longer eligible for the vaccination. If you would like to have then shingles vaccination and you are eligible, please book an appointment with a practice nurse.
New cohort of year 13 students are now eligible for the MENACWY vaccination. This vaccine is available up until the age of 25.
NAMED ACCOUNTABLE GP
All Brunel patients, including children, have a Named Accountable GP responsible for their care at the surgery. This does not change the GP you want to or can see.
If you would like to know who your GP is, please ask at reception.