Summary of clinics & Services

The following clinics are held at the surgeries:-

• Health Checks for new patients
• NHS Health Checks - 5 yearly for 40-74 year olds
• Cervical Screening
• Family Planning and HRT advice (for coil and implant fittings please refer to Castle Circus Health centre)
• Maternity Care
• Childhood Immunisations
• Health Visitor Clinics
• Counselling
• Carer Support Worker Service
• Travel (no longer offered at Brunel from November 2018 - please seek advice from Exeter Travel Clinic)
• Asthma and COPD
• Hypertension
• Coronary Heart Disease
• Chronic Kidney Disease
• Epilepsy
• Mental Health
• Diabetes
• Peripheral Arterial Disease
• Minor Surgery (no new patients from November 18 to May 19)
• Retinopathy - Annual Reviews for Diabetic Patients
• Doppler Assessments
• ECG Recordings
• Blood Tests (annual review and diagnostic)
• INR testing for patients on anticoagulants
• Flu Clinics
• Healthy lifestyles advice (including stopping smoking)

TALKWORKS Counselling - contact details

Talkworks (previously called the Depression & Anxiety Service) can be contacted on 0300 555 3344.

Patients can self-refer for counselling by completing an online form on the Talkworks website - https://www.talkworks.dpt.nhs.uk/ 

You can access a useful resources page on the Talkworks website by clicking here.

Physiotherapy Self-Referrals

Patients can now self-refer to Physiotherapy. 

For information on how to make an appointments please click here.

Alternatively you can call 0300 456 9987 (local rate). Lines are open Monday to Friday from 08.30 - 12.00.

For more information about the physiotherapy service click here. 

To see Physiotherapy self-help videos please click here. 

Holiday Visitors And Temporary Residents

If you require medical treatment or advice whilst you are away from home, please follow the guidelines set out in these pages.

If you are visiting the area and have forgotten or mislaid your medication, please contact your own surgery to request that a prescription be sent electronically to a local pharmacy. Your own surgery will have all your medication details and will be able to request a prescription quickly for you. 

NHS Health Checks

Five-yearly NHS Health Checks are available for 40-74 year old patients.

Please note that these checks are not available for patients who have not been previously diagnosed with diabetes, hypertension, stroke, atrial fibrillation and chronic kidney disease.

Please phone the surgery to book a twenty minute appointment with a Health Care Assistant - there is no need to wait for an invitation to attend.

Your NHS Health Check will include a blood test, urine test and healthy lifestyle advice. When you arrive at the surgery for your appointment please use the Health pod in the waiting room to record your height, weight and blood pressure.

For more information about NHS Health Checks, please click here

Please click here to learn more about NHS Health Check Data Extractions

Travel Vaccinations

The practice nursing team offer a travel advice and vaccination service.

If you plan to travel abroad please contact the practice as soon as possible before your departure.

When you book in to the travel clinic the following information will be required;

• Departure ... when you will be travelling
• Destination ... where you are going
• Duration ... how long you will be travelling for 

Prior to your appointment the Nurse will research the vaccinations that you need. You will then be offered advice and vaccinations during your twenty minute travel consultation. You may be asked to return to the surgery for follow up vaccinations or for vaccinations that may need to be ordered. 

PLEASE REMEMBER TO CONTACT THE PRACTICE AS SOON AS POSSIBLE PRIOR TO TRAVEL - this is very important as some vaccines may need to be ordered, and some also require time to take effect.

Travel vaccination prices at November 2018

THE EXETER TRAVEL CLINIC

Travel vaccination advice is also available from The Exeter Travel Clinic...

Address: Travel Health Consultancy, 22 Southernhay West, Exeter, EX1 1PR

Telephone: 01392 430590

Email: enquiries@exetertravelclinic.co.uk

To visit the Exeter Travel Clinic website please click here.

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

If you intend to travel, please contact the Exeter Travel Clinic as soon as possible before departure for advice. Ideally this should be at least six weeks before you travel, as an appointment may be required for you to receive vaccinations, which may have to be ordered. Your vaccination appointment needs to be at least two weeks before you travel to allow the vaccines to work. 

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.  This is because not all travel vaccinations are included in the services provided by the NHS.

Travelling in Europe

If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. 

To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

PATIENT ACCESS ONLINE SERVICE

Patient Access is an on-line service that allows patients to

• Book and cancel GP and blood test appointments

• Order repeat prescriptions on-line

• View some medical records

• Send a secure message to the practice

Please note that online services are not currently available for patients

under the age of 16

REGISTERING FOR PATIENT ACCESS

To register for Patient Access, please visit the surgery, bringing ID with you.

Ideally the ID you provide should be;

• two forms of photo-ID OR
• one form of photo ID plus a bank statement - which will not be copied

Photo-ID can include a photographic driving licence, passport, bus pass or student ID card.

Any bank statement presented will only be used to cross-check address details and will never be copied.

ID verification requirements are stringent because Patient Access allows the user to see your medical record.

Once your ID has been checked a registration form will be printed for you containing your User ID and password - you then use this information to set up your online account.

PATIENTS WITHOUT PHOTO ID

If you cannot present ID but would like to use Patient Access then please tell us and we will ask your GP to verify your identity.

PATIENTS WHO CANNOT VISIT THE SURGERY

If you are housebound but would like to use Patient Access, please call us on 01803 312233 and we will arrange for your GP to verify your identity. We can send your registration form in the post to you.

PATIENT ACCESS TRAINING

Free training for patients who would like to use Patient Access but need some extra help is available from Healthwatch Torbay. Please see the Latest News section for more details of training in this area.

Alternatively you can contact Healthwatch at:

Freephone: 08000 520 029

Email: info@healthwatchtorbay.org.uk

Website: www.heathwatchtorbay.org.uk

Freepost: RTCG-TRXX-ZZKJ

               Healthwatch Torbay

               Paignton Library

               Great Western Road

               Paignton TQ4 5AG

ACCESS TO MEDICAL RECORDS

With effect from 1st April 2016, patients who have signed up to Patient Access which allows the booking of appointments and the ordering of repeat prescriptions online, will now be able to view their detailed care record.

To request access to your detailed care record, please contact the surgery.

Once access has been granted, if you have any queries regarding your detailed care record, we recommend that you contact the surgery to ask to speak to your GP

MJOG TEXT REMINDER SERVICE 

When you provide your mobile telephone number to the surgery, you willl automatically be sent a text reminder the day before your appointment is due. 

NHS Cervical Screening

For information on cervical screening, please click on the following link:

Cancer Screening NHS UK

Private and Non NHS Work

A number of services are not available under the NHS and attract a private fee, e.g.

• accident and sickness reports for insurance companies and soliticitors  

• holiday cancellations certificates

• PSV

• HGV

• elderly driver's medicals. 

• high risk DVLA medicals

 A full list of the services and fees payable is available on request.

 For a list of private and non-NHS fees please click here. 

Health Visitors Contact Details

01803 321105

Health Visitors and School Nursing Team

Please click onto the link below to access The Torbay and Southern Devon Health and Care NHS Trust Health Visiting & School Nursing Service.

http://www.torbaycaretrust.nhs.uk/yourlife/childrenandfamilies/health_visiting/Pages/Default.aspx

Going to University?

Protection from meninigitis and septicaemia

If you're planning to go to university, please make an appointment as soon as possible for a MenACWY vaccine before leaving for university. You are more at risk of meningitis and septicaemia in the first weeks at university when you mix with lots of new people, some of whom may unknowingly carry the meningococcal bacteria, which is usually spread through prolonged close contact.